FREQUENTLY ASKED QUESTIONS
If you have a question that you don't find the answer to, email us at firstname.lastname@example.org and submit your question. We will be happy to answer any questions you have as quickly as we can, and if relevant, add it to this page.
Q. Are your products really made of all-natural ingredients?
A. Yes, we use only natural ingredients in our formulations. These include coconut-based surfactants, vegetable glycerine, citrus, and other plant-based substances that help remove dirt and grime on your car surfaces.
Q. Do your products have artificial fragrance?
A. KevianClean products have fragrance oils which are made from natural plants and essential oils. We do not use artificial fragrance that can cause allergic reactions.
Q. How long do your products last?
A. With regular use, each KevianClean product can last anywhere from 1-3 months. This depends on the amount that you use whenever you clean your car, as well as the size of your car. They can be used more times on sedan and hatchback models as compared to SUVs and vans.
Q. My order hasn’t arrived yet. What should I do?
A. Send us an email with your order number to orders@KevianClean.com and we will follow up with the status of your order.
Q. What if I am not satisfied with your product?
A. All our products come with a 100% Customer Satisfaction Guarantee. You can send us an email at Support@KevianClean.com and let us know why you didn’t like our product. We will be happy to give you a refund for your dissatisfaction.
CAR WASH SHAMPOO
Q. How often should I wash my car using?
A. We recommend washing the car at least once a month using KevianClean Car Wash Shampoo to help maintain a great shine.
Q. How do I use your Car Wash Shampoo?
A. Simply place 4 capfuls (1 oz.) in a large bucket and add 1 gallon of water. The higher the water pressure, the higher quantity of foam you will get.
Q. Can I use your Car Wash Shampoo in a pressure washer?
A. Absolutely! Our Car Wash Shampoo is concentrated and works great in all types of pressure washers.
Q. How often should I wax my car with your Quick Wax?
A. We recommend waxing your vehicle at least once a month. Using Quick Wax is also beneficial during winter because it creates a barrier and helps keep the car's paint water-repellent.
Q. What is the best way to use Quick Wax?
A. The best way to use Quick Wax is with two microfiber towels. Simply spray our product on your car and quickly spread it around with one microfiber towel. Using a second, clean towel, buff the surface until dry and smooth.
Q. Is it okay to use Quick Wax on a hot car?
A. No. We recommend using our Quick Wax on a cool car surface only.
Q. How often should I use KevianClean Interior Defense in my car interiors?
A. We recommend using Interior Defense at least once a month in your car interiors. You may use it more frequently as needed (if you use your car for carpools, you eat inside your car, or you have unruly kids riding in your car).
Q. How do I apply the Interior Defense on my dashboard?
A. The best way to apply our Interior Defense to your car's dashboard is to spray it on a microfiber towel first, then wipe down the surface. This allows you to clean the surface evenly and ensures no over-spray onto your windows. You can also apply the spray directly to any dirt or food stain on vinyl, plastic and trim.
Q. Will Interior Defense work on black plastic?
A. Interior Defense is perfect for any color of plastic, trim, vinyl, and dashboards in cars. You will get superior UV protection against the sun's damaging rays, plus it's non-greasy and has a very light scent. For your leather car seat covers, we highly recommend using KevianClean Leather Cleaner & Conditioner.
Q. Does Interior Defense have a scent or fragrance?
A. The scent of Interior Defense has a mild hint of lavender essential oil. It's not offensive or overpowering at all.
Q. At what temperature does Interior Defense freeze?
A. Interior Defense is a water-based product with other natural ingredients and it will freeze at temperatures below 32 degrees. However, if the product does freeze, just let it thaw to room temperature, shake well and use as normal. The integrity of the product won't be compromised.
LEATHER CLEANER & CONDITIONER
Q. How often should I use KevianClean Leather Cleaner & Conditioner for my car leather seat covers?
A. We recommend using our product at least once a month for your car seat covers. You may use it more frequently as needed (if you use your car for carpools, you eat inside your car, or you have active kids riding in your car).
Q. What is the best way to apply your Leather Cleaner & Conditioner?
A. Simply apply a small amount of the lotion to a microfiber cloth and wipe it onto the leather's surface in a circular motion to remove any surface dirt and stains. Buff the area with a clean, dry microfiber towel to finish. It's best to work in small sections (ie. seat bottom, seat back, head rests, etc.)
Q. Does KevianClean Leather Cleaner & Conditioner remove dye/stains from faux leather?
A. Faux Leather, is also called Leatherette, Synthetic Leather, PU Leather or Bonded Leather. This type of leather is cleaned with water and a mild detergent. Stains may be difficult to remove and our product is probably not best suited for that purpose. However, you can to condition the faux leather to help prevent premature cracking and drying.
Q. Will KevianClean Leather Cleaner & Conditioner protect my leather sofa from sun damage?
A. Our Leather Cleaner and Conditioner does not contain any UV protectors. However, our Interior Defense does. You may apply it right after using our Leather Cleaner.
Q. Can KevianClean Leather Cleaner & Conditioner remove stains from car seats?
A. If the stain is fresh, it may take several applications to get it out. However, if it's been there awhile, our product may not be able to remove it. You may have to seek a professional leather technician to have it extracted. Each situation is different so please feel free to contact us if you need help removing a stain.
Q. Can KevianClean Leather Cleaner & Conditioner get rid of sticky residues?
A. To remove sticky residues, apply a thick layer of our Leather Cleaner and Conditioner and allow it to sit for an hour or two. Afterwards, wipe the spot with a clean cloth. If there is some residue left, do the process again. It may take several applications to remove all the residue. Our product is 100% natural so leaving it on your leather seats for hours will not cause any damage.
Q. Will KevianClean Leather Cleaner & Conditioner improve the condition of very old car seats? ABSOLUTELY!
A. For car seats that are ten years old or more, you can leave our product on longer and apply it multiple times. This will help rejuvenate the car seats and moisturize them leaving them in their best condition ever!
Q. What are the printed instructions of KevianClean Leather Cleaner & Conditioner?
A. The printed instructions on the bottle read:
1. Remove loose dirt from leather.
2. Shake bottle well.
3. Squeeze a small amount onto a clean, soft towel (cotton or microfiber works best).
4. Working in small sections, gently rub on leather in a circular motion.
5. Using a second clean cloth, buff to reveal your cleaned and conditioned leather.
6. Regular use prolongs the life of your leather.
- Leather conditions will vary. Several applications may be required to get desired results.
- As with any new product, always test in a hidden area for surface compatibility.
- Do not use on suede.
- We also recommend not using it on unfinished leather.
Q. Will KevianClean Leather Cleaner & Conditioner darken beige leather?
A. No. Our Leather Cleaner is colorless and will not stain or darken light-colored leather. It can even be used on pure white leather materials like couches and bags.
Q. Does KevianClean Leather Cleaner & Conditioner deodorize?
A. No. Our Leather Cleaner only has a very mild almond scent. It does not deodorize your car seats, especially if the smell is coming from a strong substance that has been on the seat for a long time. If you are trying to remove smoke smell, you should contact a professional leather technician.
Q. What material should be used to apply KevianClean Leather Cleaner & Conditioner?
A. The best material that we recommend is microfiber because it can buff surfaces efficiently without scratching or damaging them. You can also use any clean, soft cloth. Try our auto detailing towels for applying our Leather Cleaner. With two different sides, they are perfect for apply and buffing.
Q. Is KevianClean Leather Cleaner & Conditioner safe to use on heated/cooled leather car seats?
A. Yes. You may use our Leather Cleaner on heated/cooled leather car seats. Matter of fact, in the winter time, heat up your seats before using our product for better conditioning. Follow the instructions on the bottle and it should work fine.
Q. Can KevianClean Leather Cleaner & Conditioner be used on purses?
A. Yes. You can use it on anything made of leather including purses - even high-end brand name purses like Coach, Dooney & Bourke and Michael Kors!
Q. How often should I use KevianClean Wheel Cleaner for my wheels?
A. We recommend using KevianClean Wheel Cleaner at least once a month for cleaning and polishing your wheels. You may use it more frequently as needed (if you always drive on rough, dirty, and muddy roads).
Q. Your instructions say to wipe the wheels clean, is it okay to rinse with water?
A. Yes. You can rinse the wheel cleaner off the wheels with no damage to the wheels or environment, however, it is best to dry them immediately with a microfiber towel to prevent rust and water spots from forming.
AUTO DETAILING TOWELS
Q. Why is microfiber the best material for car detailing?
A. Microfiber is a soft and absorbent material that does not cause scuffing and scratching on the car surface. It is ideal to use both on the exterior and interior of your car and it also makes spreading our cleaning products easier, smoother, and more efficiently.
Q. How do I clean my microfiber towels?
A. All our Auto Detailing Towels come with detailed care instructions for washing and drying. Follow these instructions and the towels will last up to 500 washes. Feel free to email us if you would like a copy of the washing instructions.